IVG Pro 12 Pods

Shipping Policy for Vape Offers

At Vape Offers, we aim to provide a reliable and efficient shipping service to all our customers across the UK. Below are the details of our shipping policy:

Shipping Locations

We provide shipping throughout the United Kingdom. Delivery times may vary depending on your location and other factors beyond our control.

Shipping Charges

• Free Standard Delivery: We offer free standard delivery on all mainland UK orders on or above £30. For Northern Ireland and non-mainland addresses, free delivery applies on orders on or above £70.
• Standard Delivery (UK, 48hr Tracked) – Excluding Northern Ireland: For orders under £30, a shipping charge of £2.99 will apply unless a discount has been provided or a deal is ongoing.
• Northern Ireland & Non-Mainland: For orders under £70, a charge of £5.99 will apply.

Next Day Delivery (UK)

• Next Day Delivery (Business Days): £3.99
  We offer next day delivery across mainland UK; however, this service is dependent on the courier, and delays are possible. While we make every effort to dispatch orders for next day delivery, next day delivery is not guaranteed.

Order Cut-Off Time
To qualify for next day delivery, orders must be placed by 5 PM on a business day (Monday–Friday, excluding bank holidays). Orders placed after this time, or on non-business days, will be processed the next business day.

Eligibility
Next day delivery is available only for addresses within mainland UK. Please note that certain postcodes, including but not limited to BS98–99, BT34–35, BT44–46, BT53–55, BT60–61, BT68–71, BT74–82, BT92–94, and island locations, may not be eligible for next day delivery. We advise checking the specific delivery options for your postcode when placing an order.

Courier Delays

While we strive to ensure that your order reaches you on time, delays caused by the courier service are beyond our control. Vape Offers cannot be held responsible for such delays. Delivery times are estimates only and reflect our intended service level, not a guaranteed delivery timeframe.

Proof of Delivery

If proof of delivery is available on the courier's website, Vape Offers is not responsible for any claims of undelivered items. We encourage customers to monitor their tracking information closely and contact the courier directly in case of any issues with delivery.

High-Value Orders

For orders valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best to ensure the safe delivery of all orders, we cannot guarantee receipt of returned items that are lost or damaged in transit without tracking.

Contact Information

If you have any questions or concerns regarding shipping, please contact our customer support team at support@vapeoffers.co.uk.

Returns and Refunds Policy for Vape Offers

Returns

At Vape Offers, we provide an easy returns policy, allowing you to return your items within 30 days from the delivery date for a refund or replacement, provided that the product is unused and unopened.

• Condition for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. All hardware must be in the original packaging, including any outer sleeve, as these contain product serial numbers. We cannot accept any hardware back without this. Any free gifts or samples included with your order are yours to keep!

• Return Process: Please email us at info@vapeoffers.co.uk with your return request, including your original order number and the reason for the return. We will provide you with further instructions on how to send your items back, subject to returns approval.

• Packaging: Ensure your items are securely packaged to prevent damage during return shipping. We recommend using suitable materials like old newspapers, but please avoid unsuitable options like old socks! Proper packaging helps ensure your return reaches us in good condition.

• Return Postage: If the return is due to an error on our part, such as sending the wrong item, we will cover the return postage cost. Otherwise, the cost of return postage will be your responsibility. Delivery charges will only be refunded if the return is due to a mistake on our part.

Exceptions

Certain items are exempt from being returned due to hygiene reasons. These include:

• Opened e-liquids
• Tanks, atomisers, or pods that have been filled with liquid, used, or removed from their sealed packaging
• Vape kits that have been filled with liquid or used
• Drip tips (mouthpieces)
• Opened coils or pods

Additionally, perishable goods, hazardous materials, and flammable liquids or gases cannot be returned. Non-returnable items also include gift cards, downloadable software products, and certain health and personal care items.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• Approved Refunds: If your refund is approved, it will be processed immediately, and a credit will be applied to your credit card or original payment method. While we process refunds on the same day we receive the returned items, please allow 2 to 5 business days for the funds to appear in your account, depending on your bank's processing time.

• Partial Refunds: In some situations, partial refunds may be granted, such as:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

• Sale Items: Only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Exchanges

If you need to exchange an item due to defects or damage, please contact us at info@vapeoffers.co.uk for instructions. If you want to exchange an item for a different one, the quickest way is to place a new order for the desired item and return the original item for a refund.

Late or Missing Refunds

If you haven’t received your refund within 7 working days of our confirmation, please:

• First, recheck your bank account.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. Processing times before a refund is posted can vary.

If you’ve done all of this and still have not received your refund, please contact us at info@vapeoffers.co.uk or 07856373666

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. If the item wasn’t marked as a gift at the time of purchase, the refund will be sent to the gift giver.

Shipping

To return your product, please post it to:

Zrks Trading Ltd Trading As VapeOffers.co.uk

Unit 45, Cariocca Business Park

Manchester

M40 8BB
United Kingdom

You will be responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable unless the return is due to our error. If you are shipping an item valued over £75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Read our full returns & refund policy