Shipping policy
Shipping Policy for Vape Offers
At Vape Offers, we aim to provide a reliable and efficient shipping service to all our customers across the UK. Below are the details of our shipping policy:
Shipping Locations
We provide shipping throughout the United Kingdom. Delivery times may vary depending on your location and other factors beyond our control.
Shipping Charges
- Free Shipping: We offer free shipping on all UK orders on or Above £30 other than Northern Ireland where free shipping applies on Orders on or above £60.
- Express Shipping (UK) Excluding Northern Ireland: For orders under £30, a shipping charge of £2.99 will apply unless a discount has been provided or a deal is ongoing.
- Northern Ireland: For Northern Ireland Orders less than £60 will be charged £5.99 for Express Delivery.
Next Day Delivery (UK)
We strive to deliver all UK orders using next day shipping; however, please be aware that this is dependent on the courier service, and delays are possible. While we make every effort to ensure your order arrives the next business day, next day delivery is not guaranteed.
- Order Cut-Off Time: To qualify for next day delivery, orders must be placed by 5 PM on a business day. Orders placed after this time, or on non-business days, will be processed the next business day and delivered the following business day.
- Eligibility: Next day delivery is available only for addresses within mainland UK. Please note that certain postcodes, including but not limited to BS98-99, BT34-35, BT44-46, BT53-55, BT60-61, BT68-71, BT74-82, BT92-94, and island locations, may not be eligible for next day delivery. We advise checking the specific delivery options for your postcode when placing an order.
Courier Delays
While we strive to ensure that your order reaches you on time, delays caused by the courier service are beyond our control. Vape Offers cannot be held responsible for such delays. In the event of a delay, we recommend checking the tracking information provided by the courier service.
Proof of Delivery
If proof of delivery is available on the courier's website, Vape Offers is not responsible for any claims of undelivered items. We encourage customers to monitor their tracking information closely and contact the courier directly in case of any issues with delivery.
High-Value Orders
For orders valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best to ensure the safe delivery of all orders, we cannot guarantee that we will receive your returned item if it is lost or damaged in transit without tracking.
Contact Information
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at info@vapeoffers.co.uk. Our customer service team is available to assist you with any inquiries.
