Velo Nicotine Pouches

Shipping Policy for Vape Offers

At Vape Offers, we aim to provide a reliable and efficient shipping service to all our customers across the UK. Below are the details of our shipping policy:

Shipping Locations

We provide shipping throughout the United Kingdom. Delivery times may vary depending on your location and other factors beyond our control.

Shipping Charges

• Free Standard Delivery: We offer free standard delivery on all UK orders on or above £30, other than Northern Ireland, where free delivery applies on orders on or above £60.
  
• Standard Delivery (UK, 48hr Tracked) – Excluding Northern Ireland: For orders under £30, a shipping charge of £2.99 will apply unless a discount has been provided or a deal is ongoing.
  
• Northern Ireland: For Northern Ireland orders under £60, a charge of £5.99 will apply.
  
  

Next Day Delivery (UK)

• 
  Next Day Delivery (Business Days): £3.99
  We offer next day delivery across mainland UK; however, this service is dependent on the courier, and delays are possible. While we make every effort to dispatch orders for next day delivery, next day delivery is not guaranteed.
  
  
  

Order Cut-Off Time
To qualify for next day delivery, orders must be placed by 4 PM on a business day (Monday–Friday, excluding bank holidays). Orders placed after this time, or on non-business days, will be processed the next business day.

Eligibility
Next day delivery is available only for addresses within mainland UK. Please note that certain postcodes, including but not limited to BS98–99, BT34–35, BT44–46, BT53–55, BT60–61, BT68–71, BT74–82, BT92–94, and island locations, may not be eligible for next day delivery. We advise checking the specific delivery options for your postcode when placing an order.

Courier Delays

While we strive to ensure that your order reaches you on time, delays caused by the courier service are beyond our control. Vape Offers cannot be held responsible for such delays. Delivery times are estimates only and reflect our intended service level, not a guaranteed delivery timeframe.

Proof of Delivery

If proof of delivery is available on the courier's website, Vape Offers is not responsible for any claims of undelivered items. We encourage customers to monitor their tracking information closely and contact the courier directly in case of any issues with delivery.

High-Value Orders

For orders valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best to ensure the safe delivery of all orders, we cannot guarantee receipt of returned items that are lost or damaged in transit without tracking.

Contact Information

If you have any questions or concerns regarding shipping, please contact our customer support team at support@vapeoffers.co.uk.