Privacy policy

Privacy Policy

This Privacy Policy describes how ZRKS Trading Ltd trading as Vape Offers (“Vape Offers”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vapeoffers.co.uk (and any related sites we operate, together the “Site”) or otherwise communicate with us (collectively, the “Services”).

“For purposes of this Privacy Policy, “you” and “your” means the individual using the Services, whether as a customer, website visitor, or other individual whose information we process.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and how we use it depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you;

  • Provide, maintain, and improve the Services;

  • Comply with applicable legal obligations;

  • Enforce our terms and policies; and

  • Protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

3.1 Information You Provide Directly

Information that you submit to us through the Services may include:

  • Contact details – name, billing and shipping address, phone number, email address.

  • Order information – items purchased, order history, payment confirmation, delivery details.

  • Account information – username, password, security information and other details used to create and secure your account.

  • Customer support information – information you include when you contact us (by email, phone, WhatsApp, contact forms, or social media).

Some features of the Services require you to provide certain information. If you choose not to provide it, you may not be able to use those features.

3.2 Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

  • Device and browser information;

  • IP address and general location derived from it;

  • Information about how you navigate and use the Site (pages viewed, links clicked, time spent, etc.);

  • Log information and diagnostic data.

3.3 Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • E-commerce platform providers, such as Shopify, who host our online store.

  • Payment processors, who collect payment information (e.g. bank account details, card information, billing address) to process your payments and prevent fraud. These include, for example:

    • Viva.com (Viva Wallet)

    • CyberSource (Visa Acceptance Solutions)

    • Wallid – Pay by Bank (open-banking provider)

  • Age-verification providers, where required to confirm you are 18 or over.

  • Analytics and advertising providers, who help us understand use of our Site and show relevant ads (for example, cookies and pixels provided by advertising networks and social media platforms).

  • Email, SMS, and marketing platforms, loyalty and review partners (for example systems used for newsletters, SMS updates, loyalty points, or product reviews).

Any information we obtain from third parties is processed in accordance with this Privacy Policy. See also Third Party Websites and Links below.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

4.1 Providing Products and Services

To perform our contract with you and operate our business, including to:

  • Process your orders and payments;

  • Arrange shipping and delivery;

  • Create, maintain, and manage your account;

  • Send you order and service communications (order confirmations, dispatch and delivery updates, returns and warranty messages);

  • Facilitate returns, exchanges, and customer service.

4.2 Marketing and Advertising

We may use your information for marketing and promotional purposes, including to:

  • Send you marketing, advertising, and promotional communications (by email, text message, or other channels, where permitted by law);

  • Show you relevant advertisements for our products and services on our Site and on other websites or platforms;

  • Better tailor our offers, content, and communications to your interests.

If you are in the UK/EEA, the legal basis for these activities is our legitimate interest in promoting our products and services, except where consent is required by law (in which case we will rely on your consent).

You can opt out of marketing communications at any time (see Your Rights below).

We also use your information to operate our loyalty and referrals programmes (including tracking points, rewards and referrals in Vape Offers Rewards) and to communicate with you about your points balance, available rewards and related offers.

4.3 Security and Fraud Prevention

We use your personal information to maintain the security of the Services and to detect, prevent, and respond to fraudulent, illegal, or malicious activity. This includes fraud checks carried out by our payment providers.

If you register an account, you are responsible for keeping your login details secure. If you think your account has been compromised, please contact us immediately.

For UK/EEA users, we process this data based on our legitimate interest in keeping our services secure.

4.4 Communicating with You and Service Improvement

We use your information to provide customer support, respond to your enquiries, and improve our Services (for example by analysing how users interact with the Site).

This is in our legitimate interests to be responsive to you, maintain our relationship with you, and improve our services.

5. Cookies

Like many websites, we use Cookies on our Site. For further information about Shopify’s Cookies, see:
https://www.shopify.com/legal/cookies

We use Cookies to:

  • Power and secure our Site and Services;

  • Remember your preferences (such as language and cart contents);

  • Run analytics and improve performance;

  • Personalise content and advertising (where permitted by law).

Most browsers accept Cookies by default. You can usually set your browser to block or delete Cookies, but this may affect the functioning of the Site and limit some features.

Blocking Cookies does not always prevent all data sharing with third parties such as advertising partners, but it can reduce tracking.

6. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service providers: With vendors and third parties who perform services on our behalf, such as Shopify (store hosting), payment processors (Viva Wallet, CyberSource, Wallid, and others), IT and cloud hosting providers, analytics providers, marketing platforms, age-verification services, and fulfilment and shipping partners.

  • Business and marketing partners: With partners who help us run promotions, loyalty or review programmes, or advertising campaigns. These partners use your information in accordance with their own privacy policies.

  • With your direction or consent: For example, when you choose to connect our Services to social media, or when you ask us to ship products to a third party.

  • Within our group: With our affiliates or within our corporate group, where necessary for internal administration and to provide the Services.

  • Legal and safety reasons: Where required by law or legal process (e.g. subpoenas, court orders) or to enforce our terms, protect our rights, or protect the rights and safety of others.

  • Business transfers: In connection with a merger, acquisition, reorganisation, or sale of all or part of our business or assets.

We do not sell your personal information in exchange for money. We also do not use or disclose sensitive personal information to infer characteristics about you.

7. Third Party Websites and Links

Our Site may contain links to websites or services operated by third parties. If you follow these links, please review their own privacy and security policies. We are not responsible for the privacy or security of such third-party sites, nor for the accuracy or completeness of information they provide.

Information you share on public or semi-public areas (including social media) may be visible to others and may be used by us or third parties in accordance with this Privacy Policy and their policies.

8. Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from anyone under 18 years old.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the details below so we can delete it.

9. Security and Retention of Your Information

We use appropriate technical and organisational measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee absolute security. Information you send to us over the internet may not always be secure while in transit.

We retain your personal information for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services and complete your transactions;

  • Maintain your account;

  • Comply with legal and regulatory obligations;

  • Resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data and our legal obligations.

10. Your Rights

Depending on where you live (for example, in the UK or EEA), you may have some or all of the following rights in relation to your personal information:

  • Right to access / know – to request a copy of the personal information we hold about you and details about how we use it.

  • Right to delete – to request that we delete personal information held about you, subject to legal exemptions.

  • Right to correct – to request that we correct inaccurate or incomplete personal information.

  • Right to data portability – to receive certain information in a structured, commonly used format and transmit it to another controller.

  • Right to restrict processing – to ask us to restrict the processing of your personal information in certain situations.

  • Right to object – to object to certain processing, including where we rely on legitimate interests or where we process your data for direct marketing.

  • Right to withdraw consent – where we rely on your consent (for example, for certain marketing), you can withdraw it at any time.

  • Managing communications – you can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your rights. Where permitted, you may authorise an agent to make requests on your behalf; we may ask for proof of this authorisation and may still ask you to verify your identity directly.

11. Complaints

If you have concerns about how we process your personal information, please contact us first using the details below and we will do our best to resolve your complaint.

If you are in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Details are available at ico.org.uk.

If you are in the EEA, you can contact your local data protection authority. A list of supervisory authorities is available on the European Commission website.

12. International Transfers

We are based in the United Kingdom but may transfer, store, and process your personal information in other countries where we or our service providers operate.

Where we transfer personal information from the UK or EEA to a country that has not been deemed to provide an adequate level of protection, we will use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and/or the UK International Data Transfer Agreement/Addendum, unless another lawful transfer mechanism applies.

13. Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us:

Email: info@vapeoffers.co.uk
Post: ZRKS Trading Ltd t/a Vape Offers
Unit 45, Cariocca Business Park
Miles Platting, Manchester
M40 8BB, United Kingdom

Telephone: 07865373666

For the purposes of applicable data protection laws, ZRKS Trading Ltd is the data controller of your personal information, unless stated otherwise.


Warning: Products sold on this website may contain nicotine, a highly addictive substance. They are not suitable for individuals under 18, pregnant or nursing women, or those with heart or respiratory conditions. Keep away from children, pets, and flammable materials. Use only as directed. If swallowed, seek immediate medical attention.